The admin that eats your evenings. Handled for you.

If you already know which one you need, go straight there. If you do not, that is normal and it is what the audit is for, or answer seven questions and get an indicative recommendation without giving us your name.

Automation is usually sold without a price, on the grounds that the same brief is a different job in two different businesses. That part is true, and the reasons are set out in full below.

It is not a reason to withhold a number. The answer is to publish the price of finding out, and then the bands the work actually lands in.

The systems audit: normally £495, free for a limited time

You get a twenty-minute interview with the people who actually do the work, a look at the systems as they are used rather than as they are described, and a written document at the end: what happens now, where the time goes, what should be built, what should be bought off the shelf, what should be dropped, and what each option costs.

Being free for a limited time does not change what it is allowed to conclude. "Do not build this" is one of the more useful verdicts it produces, and the most common thing it says is that a product you can buy already covers most of it. It costs the same as the SEO audit: normally £495, and free for a limited time. When an audit is paid for, the fee is credited in full against builds totalling over £2,000.

If the question is the numbers rather than the process, meaning which figures to trust and where they should live, that is the data audit: £495, credited the same way.

Why the bands are bands

Because the same brief is a different job in two different businesses, and any honest quote has to account for that.

Take quote chasing. In a business that already keeps every quote in one system with a date against it, the automation is a morning's work: read the list, wait the agreed number of days, send a polite follow-up, stop when the quote is accepted. In a business holding quotes across an inbox, a spreadsheet and a notepad in the van, the same brief means untangling where the data actually lives before a single automation can be built. That is several days, and it is the more common case.

A headline price with no audit behind it would mean one of two dishonest outcomes. Either the tidy business subsidises the messy one, or the messy one gets quoted low and then asked for more money halfway through, which is the thing everyone hates about this industry.

What decides where in the band you land?

You get a fixed price in writing after the audit, before any work starts. No hourly meter and no surprise invoice, same as every other service here.

Where this comes from

The first business we automated was our own.

What can actually be automated?

• Enquiry routing and acknowledgement. Every enquiry answered within seconds, tagged, and put somewhere you will see it. The single highest-return automation for most trades, because the business that replies first usually wins the job. This one has a page of its own, because it is the piece that connects the website to everything behind it.
• Quote follow-up. A polite chase on a schedule you set, stopping the moment a quote is accepted or declined.
• Quotes, proposals and contracts generated. Built from a short form rather than copied from the last one and edited, which is where a previous client's name ends up in paragraph four.
• Client onboarding. The same setup steps every time, run without anybody remembering the order.
• Review requests. Sent after a job completes, to every customer rather than only the ones you expect to be happy, which is also what the reviews rules require.
• Booking and appointment reminders. Fewer no-shows, no calls from you.
• Invoice chasing. The conversation nobody wants to have, had automatically and politely.
• Monthly reporting. Enquiries, sources and outcomes assembled and sent to you, rather than you building it.
• The phone itself. Answered and qualified when everyone is on a job, and booked into your calendar where your system allows it. See AI receptionist.
• And where none of that fits, a system built around what your business actually tracks: bespoke CRM, portals and internal tools.

What should not be automated?

Worth saying, because the answer is often more than people expect. Anything where a customer needs to feel a person made a decision. Complaints. Quotes for unusual work. Anything a regulator expects a named human to sign. Automating those saves an hour and costs a relationship.

We will also say no where the volume does not justify it. If you send four quotes a month, chase them yourself. The automation costs more than the time it saves, and we would rather tell you that on the call than take the money. The same arithmetic applies to the phone: below about five missed calls a week, an AI receptionist does not pay, and that is written out on its own page rather than hidden.

What do you end up owning?

The automations run on your accounts, under your logins, on tools you pay for directly and can cancel. Nothing is locked to us, and if you stop working with us it keeps running. You get written documentation of what fires when, so anyone can pick it up. Same principle as the websites: you own it outright.

That extends to everything on this page. A bespoke build is handed over with the software itself and its documentation, and your data can be taken out on any day rather than only on the way out. The AI receptionist is the one deliberate exception: it is a managed service, so the voice platform runs on our account and you pay one monthly fee, which is what lets us be responsible for it working. Your phone number, your call recordings and the written call design stay yours. Where a build is large enough for it to matter, a source code escrow arrangement can be added; that and the rest of the due-diligence answers are on the capabilities page.

Most of this pays for itself in recovered admin time rather than in new customers, so the honest measure is how many hours a week you get back. That is the number we will ask you to judge it on.