Terms of business.

Who you are contracting with

Werehouse Media is a trading name of Werehouse Holdings Ltd, a company registered in England and Wales, company number 16802511, registered office Sharpsbridge Farm, Sharpsbridge Lane, Piltdown, Sussex, TN22 3XG. It is an independent studio, run by Ed. Contact is ed@werehousemedia.com. These terms apply to design, development, search, branding and automation work unless a written proposal for your project says otherwise. Where the two conflict, the written proposal wins.

Quotes and what fixes the price

Every project is quoted in writing before work starts, and that figure is fixed for the scope described in it. Quotes hold for 30 days. The price changes only when the scope changes, and a scope change is agreed in writing before any additional work happens, never invoiced as a surprise afterwards.

Published prices on this site are starting points for the work described: websites from £995, multi-page builds £1,495 upwards, website redesigns from £1,495, SEO audits normally £495 and free for a limited time, local SEO from £695 a month, monthly search programmes from £995 a month, brand kits from £895, process audits normally £495 and free for a limited time, data audits £495, single automations from £650, connected systems from £1,950, bespoke applications from £4,500, CRM and ERP builds quoted after the systems audit, a managed AI receptionist from £999 to set up plus £250 a month, care from £49 a month. When an audit is paid for, the fee is credited in full against builds totalling over £2,000.

Payment

• A third of the project fee books the work and reserves the time.
• A third falls due on delivery of the first draft.
• The balance falls due on delivery of the final draft, before the site goes live.
• Invoices are payable within 14 days by bank transfer.
• Retainers and care plans are billed monthly in advance.

Late payment carries statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. That is a right rather than a threat, and in practice a conversation solves it faster.

What you own, and when

On final payment, ownership of the finished website transfers to you outright: the code, the content written for you, and the design as applied to your project. Your domain is registered in your name throughout and never in ours. Analytics, Search Console, Google Business Profile and hosting accounts are yours, with us added as a user rather than the reverse.

Three things stay with us, and none of them restrict you. Ownership of any pre-existing tools, libraries or components we brought to the project, which you get a perpetual licence to use as part of your site. Third-party software under its own licence, such as fonts or plugins. And the right to describe the work publicly, subject to the confidentiality section below.

Until final payment clears, ownership has not transferred. We will not hold a finished site hostage over a small balance, but the position needs stating.

What we need from you

Content, photographs, logins and decisions, at the points the project plan asks for them. The most common cause of a late launch is waiting on these rather than on the building. Where a project stalls on the client side for more than 60 days, we may invoice the work completed to that point and reschedule the remainder to the next available slot.

You confirm that any text, images, logos or other material you supply are yours to use, or properly licensed. We cannot verify that on your behalf, and using material you do not have rights to is the one risk we cannot carry for you.

Revisions

Current projects include unlimited revisions between the first draft and the final draft, so the site does not move forward until you are happy with how it looks. That is a genuine offer rather than a sales line, and it works because revisions are gathered as consolidated lists rather than as a running commentary.

Revision means changing what was agreed. Adding pages, features or sections that were not in the quoted scope is new work, quoted separately before it starts.

After launch

Every build includes 30 days after launch for technical fixes and reasonable content and design tweaks. Genuine faults, meaning things that do not work as specified, get fixed at any point at no charge. A care plan from £49 a month covers hosting, updates, backups and small changes beyond that period, is cancellable at any time, and is never a condition of the build.

Maintenance and support of sites we did not build

When we take on a website somebody else built, the free first look is a written assessment, not a guarantee that nothing else is wrong. From the start of a maintenance plan we are responsible for the work the plan describes, done with reasonable care. We are not responsible for faults, security weaknesses or licence problems that existed before we took the site on, or for anything caused by the original build, its hosting company, or a third-party theme, plugin, app or platform, though we will tell you about any we find.

You keep ownership of the site, the hosting account and every licence, and you give us our own access rather than sharing your passwords. We take a full backup before changing anything and keep regular backups while the plan runs, but you remain responsible for keeping your own copy of anything you cannot replace. On hosted platforms such as Shopify, Squarespace and Wix, the platform controls its own servers, security and updates, and some changes cannot be made there at all; we will say so before you pay for them. Emergency fixes are priced in writing before work starts, and we do not promise a response time.

Copywriting and content

Copy and articles we write for you become yours once the invoice for them is paid, and you may publish, edit or reuse them anywhere. The facts in them come from you or from the sources we cite, so please check anything about your own business, prices or regulated activity before it is published. In a regulated sector you remain responsible for approving copy against your own regulator's rules. The number of revision rounds is set out in your written quote.

Cancellation

You can stop a project at any point. The booking third is non-refundable, because it reserved time that was then unavailable to others. Beyond that you pay for work completed to the date you cancel and nothing further, and you receive the work in its current state.

We may decline or end a project where the work would breach advertising rules or the law, where material supplied is not yours to use, or where the working relationship has broken down. In that event you pay for completed work only.

Website maintenance plans, hosting, automation care and content plans can be cancelled at any time. The service carries on until your next billing date, and you are not billed again. Local SEO and full search programmes run monthly with 30 days' notice on either side. There is no minimum term and no exit fee on any of them.

Confidentiality and publicity

Anything you tell us about your business stays private. We may describe completed work publicly, including screenshots and a summary of what was done, unless you ask us not to, which you can do at any point and without giving a reason. Commercially sensitive figures are never published without explicit written permission. Testimonials follow the reviews policy.

What we do not promise

No guarantee of any search ranking, any position in an AI-generated answer, any volume of traffic, or any number of enquiries. Nobody controls those systems and anyone guaranteeing a result in them is guessing with your money. What is promised is the work described in your written scope, done to the standard described on this site.

Liability

Our total liability for any project is limited to the fees you paid for it. We are not liable for indirect or consequential losses, including lost profits or lost data, and you are responsible for maintaining your own backups of anything you supply. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Hosting, domain registration, email and third-party services are provided by third parties under their own terms. Where a project depends on them, their availability is outside our control.

Data protection

Where we handle personal data on your behalf, we act as a processor and you as the controller, under UK GDPR. How this site handles your data is set out in the privacy policy. Guidance for both of us sits with the Information Commissioner's Office.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If something goes wrong, raise it with us first: almost everything is solved by a phone call, and we would rather fix a problem than win an argument about one.

These terms are written to be readable rather than to be exhaustive, and they are not legal advice. If your business needs specific terms, have a solicitor draft them.

Any questions, just ask →